Support

Customer Feedback for Collobos

I suggest you ... 

Top ideas from the community (9 ideas)

Knowledge Base

  1. The Important Stuff 

    1. Disclaimer/s and info you should know
  2. FingerPrint 1 and 2 

    1. Get Started
    2. System Requirements/Current Release
    3. Considering Changing your OS/environment
    4. Managing Activation w/FingerPrint 2
    5. How to License
  3. How do I...? 

    1. Set-up/try FingerPrint?
    2. Scan & OCR
    3. Find my Systray/TaskBar
    4. Uninstall / Reinstall PC
    5. Uninstall / Reinstall Mac
  4. I can't see printers on my iOS - Local Multicast 

    1. I see printers on one of my devices but not the other
    2. Troubleshooting Tips
    3. Bonjour Browser
  5. I can see printers on my iOS, BUT... - Local Multicast 

    1. "Printers Offline"
    2. I Renamed a Printer
    3. Is your ink low?
    4. Multicast is critical
    5. Troubleshooting Tips
  6. I can print BUT... 

    1. Font/Sizing is wrong
    2. I can't format the print job
    3. I can't print from a particular App
    4. I get a "PS Error" and a blank page
    5. only prints to Manual Tray
  7. FingerPrint Troubleshooting 

    1. Computer Says "Connecting to FingerPrint"
    2. Can't Find Shared/Networked Printers
    3. Computer to Computer Printing not supported
    4. Duplexing Unchecked as Default
    5. FingerPrint window remains open
  8. Printers - Virtual 

    1. FAQ
  9. Firewall Troubleshooting 

    1. Additional Configuration - PC
    2. All Firewalls
    3. AVG
    4. CA - Total Defense
    5. McAfee
  10. Routers, WAP's, & Range Extenders 

    1. Router Basics
    2. Access Points and Range Extenders
    3. Multicast is critical
    4. Actiontec - Verizon FIOS
    5. AirPort Extreme
  11. Security and Managing Visible Printers 

    1. Access Control List, Add User - Mac's
    2. Access Control List, Add User - PC
    3. Managing Visible Printers
    4. Security/Access Control Lists (ACL's) to a Printer
  12. Support / Resources 

    1. About Support
    2. Why you may not have heard from Support
    3. Printing Software Support
  13. Specific Printer Help 

    1. Printers needing reinstall of updated drivers
    2. Canon Pixma MG6120
    3. HP Photosmart Premium 309a
    4. Brother HL 5370DW
    5. Epson WorkForce 1100
  14. Testimonials 

    1. Alan
    2. Andrew
    3. Annika
    4. Brian
    5. Dan
  15. All articles 

    1. Disclaimer/s and info you should know
    2. Computer Says "Connecting to FingerPrint"
    3. Font/Sizing is wrong
    4. FAQ
    5. Access Control List, Add User - Mac's
    104 articles 

Feedback and Knowledge Base