Collobos Software

Support

Customer Feedback for Collobos

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Knowledge Base

  1. The Really Important Stuff →

    1. Disclaimer/s and info you should know
    2. Get Started
    3. Considering Changing your OS/environment
    4. Managing Activation w/FingerPrint 2
    5. System Requirements/Current Release

  2. License & Serial Numbers →

    1. I downloaded and it asks for license?
    2. How to License
    3. My Serial Number isn't working
    4. Upgrading from FingerPrint 2.0 to 2.2
    5. Upgrading from FingerPrint 1 to 2

  3. How do I...? →

    1. Scan & OCR
    2. Find my Systray/TaskBar
    3. Set-up/try FingerPrint?
    4. Uninstall / Reinstall PC
    5. Uninstall / Reinstall Mac

  4. Purchase Related →

    1. Why am I being charged sales tax on my purchase?
    2. Sales tax and tax-exempt organizations

  5. I can't see printers on my iOS →

    1. I see printers on one of my devices but not the other
    2. Troubleshooting Tips
    3. Bonjour Browser

  6. I can see printers on my iOS, but nothing prints. →

    1. "Printers Offline"
    2. I Renamed a Printer
    3. Is your ink low?
    4. Multicast is critical
    5. Troubleshooting Tips

  7. I can print BUT... →

    1. Font/Sizing is wrong
    2. I can't format the print job
    3. I can't print from a particular App
    4. I get a "PS Error" and a blank page
    5. only prints to Manual Tray

  8. Basic Troubleshooting, Facts/Q's →

    1. Computer Says "Connecting to FingerPrint"
    2. Computer to Computer Printing not supported
    3. Definitions/Terms
    4. Do you have a list of Printers that work?
    5. Duplexing Unchecked as Default

  9. Printers - Shared/Networked →

    1. Can't Find Shared/Networked Printers

  10. Printers - Virtual →

    1. I only see Virtual Printers when I am logged into my computer
    2. Set-Up a new Virtual Printer
    3. Virtual Printer Locations
    4. What is a Virtual Printer
    5. OneNote / Nitro Pro etc.

  11. Firewall Troubleshooting →

    1. Additional Configuration - PC
    2. All Firewalls
    3. AVG
    4. CA - Total Defense
    5. McAfee

  12. Routers, WAP's, & Range Extenders →

    1. Router Basics
    2. Access Points and Range Extenders
    3. Multicast is critical
    4. Actiontec - Verizon FIOS
    5. AirPort Extreme

  13. Security and Managing Visible Printers →

    1. Access Control List, Add User - Mac's
    2. Access Control List, Add User - PC
    3. Managing Visible Printers
    4. Security/Access Control Lists (ACL's) to a Printer

  14. Support / Resources →

    1. About Support
    2. Why you may not have heard from Support
    3. Printing Software Support

  15. Specific Printer Help →

    1. Printers needing reinstall of updated drivers
    2. Canon Pixma MG6120
    3. HP Photosmart Premium 309a
    4. Brother HL 5370DW
    5. Epson WorkForce 1100

  16. 3rd Party Programs →

    1. Vendors
    2. libharu
    3. uriparser
    4. openssl
    5. QuickPDF

  17. Testimonials →

    1. Alan
    2. Andrew
    3. Annika
    4. Brian
    5. Dan

  18. All articles →

    1. Disclaimer/s and info you should know
    2. Computer Says "Connecting to FingerPrint"
    3. I downloaded and it asks for license?
    4. I see printers on one of my devices but not the other
    5. Can't Find Shared/Networked Printers
    120 articles →

Feedback and Knowledge Base

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